Shipping Policy

All Eventtickets are excluded from Return/Refund.

Shipment processing time


  • All orders are processed within 3-5 business days in Portugal and 5-10 days to EU or international. Orders are not shipped or delivered on weekends or holidays;

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates


  • Shipping charges for your order will be calculated and displayed at checkout;and they can vary.

  • Delivery delays can occasionally occur.

Customs, Duties and Taxes


  • Chili-Ice-Design is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).




  • Chili-Ice-Design is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Returns/Refunds Policy



  • You have 14 calendar days to return an item from the date you received it;

  • To be eligible for a return, your item must be unused and in the same condition that you received it;

  • Your item must be in the original packaging;

  • Your item needs to have the receipt or proof of purchase.


  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item;

  • If your return is approved, we will initiate a refund to your credit card (or original method of payment);

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

  • no refunds are made for customized products


  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable;

  • If you receive a refund, the cost of return shipping will be deducted from your refund.